$2,400/mo Lattice — 0 active users · 90 days · HR team didn't migrate from old system
$890/mo Gong — 3 of 18 AEs logging calls · Onboarding never completed
$3,100/mo Salesloft — duplicate of Outreach · Both active · Neither optimized
↑ CS rescued Notion — usage from 12% → 78% after CS-led workflow buildout · $0 additional spend
$1,200/mo Chorus.ai — superseded by Gong purchase · Finance unaware · Both billing
$640/mo Monday.com — only 2 teams adopted · PM team still using spreadsheets
↑ CS rescued HubSpot — CS implementation sprint turned 22% → 91% adoption · $180K expansion avoided
$5,400/mo Snowflake — provisioned at max tier · Actual usage: 14% of capacity
$780/mo Loom — replaced Zoom clips internally · Neither cancelled · Both expensed
↑ CS rescued Salesforce — workflow audit surfaced 3 unused modules · Re-deployed to new team · No new seats purchased
$2,400/mo Lattice — 0 active users · 90 days · HR team didn't migrate from old system
$890/mo Gong — 3 of 18 AEs logging calls · Onboarding never completed
$3,100/mo Salesloft — duplicate of Outreach · Both active · Neither optimized
↑ CS rescued Notion — usage from 12% → 78% after CS-led workflow buildout · $0 additional spend
$1,200/mo Chorus.ai — superseded by Gong purchase · Finance unaware · Both billing
$640/mo Monday.com — only 2 teams adopted · PM team still using spreadsheets
↑ CS rescued HubSpot — CS implementation sprint turned 22% → 91% adoption · $180K expansion avoided
$5,400/mo Snowflake — provisioned at max tier · Actual usage: 14% of capacity
$780/mo Loom — replaced Zoom clips internally · Neither cancelled · Both expensed
↑ CS rescued Salesforce — workflow audit surfaced 3 unused modules · Re-deployed to new team · No new seats purchased